It takes work to build up a culture throughout an organization. Maintaining a specific value system (such as integrity, dependability, etc.) throughout a group is important because it keeps people engaged even as challenges arise or changes occur. Often, it’s the small pieces which fit together and ...

Getting everyone in the company to work together in the process of integrating a specific value (such as responsibility, adaptability, honesty, etc.) keeps everything focused and cohesive. Hearing thoughts from all levels of the company on how to integrate overarching values will bring important ins...

I’m often asked to make a laptop recommendation for drive-by read collection. There are a thousand possible right answers, but it sure can hurt if you get burned by a bad choice. Time lost to equipment failure is costly and really frustrating. I’ve been there.

A mobile reading system  large amo...

One Wednesday,  an issue came across my desk from a Meter Reader who reported an apparent equipment failure. She was performing drive-by read collection when it just stopped reading. Reads were coming in quickly, and the dots that represented unread meters were disappearing from the screen… unt...

NACWA (National Association of Clean Water Agencies) and AMWA (Association of Metropolitan Water Agencies) have been hosting a series of webinars on resilience. These webinars have been of particular interest to SL-serco because we are involved in evaluating the risk and resilience of different wate...